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Scroll down to Client Management and click the Configure Settings button. In the left-hand column, click Change Settings. The following workaround will effectively resolve the issue:ĭouble-click the Symantec Endpoint Protection notification area icon. Please subscribe to this article to be notified of any updates. It is not necessary to log a support case on this issue. Symantec is aware of this issue and will update this document when a solution becomes available. Users%username%\AppData\Local\Microsoft\Windows\WER\ReportQueue

Our SymQual error reporting service prevents graceful session logoff due to locked WER folders: After installing or upgrading to Symantec Endpoint Protection (SEP) 14.0 MP2 in a Citrix environment, you find that it prevents graceful session logoff.